Best Auto Repair, Grand Terrace

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Call us for all your car needs! 909-572-6122

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Click here to watch a brief video about your rights


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.



ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • ALL-DATA
  • BBB (Better Business Bureau)
  • Bosch Service
  • Moog
  • NGK
  • Federal Mogul
  • Car Care Aware

Testimonials

  • Carlos and Sam are great! This is the second time I have taken my Range Rover to them, and once again, treated fairly, professionally, and was under budget. Very knowledgeable and personable. Strongly recommend.
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  • Great customer service. Fast and reliable and great prices!
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  • Loved the place took my car in today because I took it to another shop where they wanted to charge $800 and Sam and his guys did it in 10 minutes for $49 and took care of my problem now my car is running great.. Very recommended to take your vehicle
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  • Reliable men. They helped me with my car which wasn't running great. They did 100% good job.
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  • First off, thank you to Sam the business owner. A quality assurance call was made after repairs to my vehicle were completed and appreciated the check in call. I originally wrote a review highlighting my negative experiences. However, I've had a change of heart after talking with Sam. I appreciate businesses that take reviews to heart and want to know how they can improve and provide 5 star service. Needless to say, my truck runs great, my relationship with the shop is better and not only will I return if need be in the future, I recommend GT Pit to my family and friends. God Bless.
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  • Honest work at a reasonable price!
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  • Second time doing business with them and both times were great experiences. Customer service was excellent and the job got done quickly.
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  • I now love this place! I brought my car in for a flat tire repair and was seen right away, wasn't even there 15 minutes! Very nice, close to home, perfect in price, will always go back!
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  • Had a nice experience with the workers, and they fixed my flat.
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  • Reliable honest good mechanic shop Sam is a great individual.
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  • Good prices even less then half the price of the dealers
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  • These guys are great honest, helpful, and very knowledgeable love this place.
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  • I take both my cars here the owner Sam is real friendly and great at explaining the issues that are wrong.
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  • Good prices and a awesome place to go too, very friendly and nice, thank you again Sam!!!
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  • My car was messed up and they fixed it within a day fast and reliable.
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