Best Auto Repair, Grand Terrace

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Call us for all your car needs! 909-572-6122

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • ALL-DATA
  • BBB (Better Business Bureau)
  • Bosch Service
  • Moog
  • NGK
  • Federal Mogul
  • Car Care Aware

Testimonials

  • Carlos and Sam are great! This is the second time I have taken my Range Rover to them, and once again, treated fairly, professionally, and was under budget. Very knowledgeable and personable. Strongly recommend.
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  • Great customer service. Fast and reliable and great prices!
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  • Loved the place took my car in today because I took it to another shop where they wanted to charge $800 and Sam and his guys did it in 10 minutes for $49 and took care of my problem now my car is running great.. Very recommended to take your vehicle
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  • Reliable men. They helped me with my car which wasn't running great. They did 100% good job.
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  • First off, thank you to Sam the business owner. A quality assurance call was made after repairs to my vehicle were completed and appreciated the check in call. I originally wrote a review highlighting my negative experiences. However, I've had a change of heart after talking with Sam. I appreciate businesses that take reviews to heart and want to know how they can improve and provide 5 star service. Needless to say, my truck runs great, my relationship with the shop is better and not only will I return if need be in the future, I recommend GT Pit to my family and friends. God Bless.
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  • Honest work at a reasonable price!
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  • Second time doing business with them and both times were great experiences. Customer service was excellent and the job got done quickly.
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  • I now love this place! I brought my car in for a flat tire repair and was seen right away, wasn't even there 15 minutes! Very nice, close to home, perfect in price, will always go back!
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  • Had a nice experience with the workers, and they fixed my flat.
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  • Reliable honest good mechanic shop Sam is a great individual.
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  • Good prices even less then half the price of the dealers
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  • These guys are great honest, helpful, and very knowledgeable love this place.
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  • I take both my cars here the owner Sam is real friendly and great at explaining the issues that are wrong.
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  • Good prices and a awesome place to go too, very friendly and nice, thank you again Sam!!!
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  • My car was messed up and they fixed it within a day fast and reliable.
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